Refund & Cancellation Policy

This Refund & Cancellation Policy explains the general terms applicable to product enquiries, solar installation services, quotations, bookings, and payments made to Mirania Brothers.

Mirania Brothers is an offline, store-based solar products dealer and installation service provider based in Siliguri, West Bengal.

1. Product Enquiries and Quotations

Submitting an enquiry or requesting a quotation through our website does not constitute a confirmed purchase or service booking.

Prices, products, system specifications, installation requirements, and availability may be confirmed separately based on the customer's requirements and site conditions.

2. Cancellation Before Confirmation

Customers may cancel an enquiry or quotation request at any time before a purchase, installation booking, or service agreement has been confirmed.

No cancellation charge will normally apply to an enquiry that has not resulted in a confirmed order or service booking.

3. Cancellation of Confirmed Orders

Cancellation of a confirmed order or installation may be subject to the specific terms agreed at the time of booking.

If procurement, customization, transportation, installation preparation, or other work has already started, any applicable costs may be deducted from the amount refundable to the customer.

4. Installation Cancellation

If a customer cancels a scheduled solar installation after installation work or site-related preparation has commenced, any applicable costs already incurred may be considered while processing the refund.

The final cancellation and refund amount will depend on the specific order, work completed, materials procured, and terms agreed with the customer.

5. Refunds

Where a refund is approved, the refundable amount will normally be processed through the original payment method or another mutually agreed method.

Refund processing time may depend on the payment method, banking institution, payment gateway, and applicable processing procedures.

6. Non-Refundable Costs

Certain costs may not be refundable where they have already been incurred, including, where applicable:

• Site inspection or assessment charges
• Transportation or logistics costs
• Installation work already completed
• Labour or service charges already incurred
• Specially procured or customized products
• Third-party charges
• Other costs specifically communicated to and accepted by the customer

7. Product Returns or Replacement

Solar panels, batteries, inverters, and other products supplied by Mirania Brothers may be subject to the respective manufacturer's warranty and replacement terms.

Any product defect or warranty-related issue should be reported to us as soon as reasonably possible.

Replacement or warranty claims may be subject to inspection and the manufacturer's applicable terms and conditions.

8. Warranty

Product warranties, where applicable, are governed by the respective manufacturer's warranty terms.

Mirania Brothers may assist customers with warranty coordination and service communication, subject to the manufacturer's policies.

9. Government Subsidy

Any government subsidy or financial benefit related to a solar installation is subject to the applicable government scheme, eligibility criteria, approval process, documentation, and prevailing rules.

Mirania Brothers does not guarantee subsidy approval unless specifically confirmed under the applicable scheme.

10. How to Request a Cancellation or Refund

To request cancellation or a refund, customers should contact Mirania Brothers directly and provide relevant details such as:

• Customer name
• Mobile number
• Order or quotation details, if available
• Date of payment or booking
• Reason for cancellation or refund request

Our team will review the request and communicate the applicable process.

11. Changes to This Policy

Mirania Brothers may update this Refund & Cancellation Policy from time to time to reflect changes in our business practices, products, services, payment procedures, or applicable requirements.

The latest version will be published on this page.

12. Contact Us

For refund or cancellation requests, please mention Refund/Cancellation Request when contacting us.